Codico RTOS – Real-Time Online Support for Manufacturers
Boost Your Production Efficiency with Expert Support
In manufacturing, every minute of downtime can be costly. Codico’s RTOS (Real-Time Online Support) is designed to help manufacturers keep their production lines running smoothly by providing immediate access to expert assistance. Our support plan ensures that your team can resolve technical issues quickly, minimizing disruptions and maximizing efficiency.
Why Choose Codico RTOS for Your Manufacturing Operations
With our Real-Time Online Support plan, you get:
Rapid Response: Our experienced support team will respond to your request within 2 hours. Whether you’re dealing with equipment malfunctions, automation issues, or coding errors, we’re here to help you quickly resolve problems and get back to work.
- Online Resolution: Say goodbye to long waits for on-site service. Our team works remotely to solve issues in real time, allowing you to maintain production without delay.
- Increased Efficiency: Keeping your production line running smoothly is critical to your bottom line. Codico RTOS helps you achieve 100% code-related OEE by solving problems fast, reducing downtime, and optimizing equipment performance.
- Expert Knowledge at Your Fingertips: Our team is equipped with deep expertise in coding, marking, and automation systems. We’ll provide you with the support you need to tackle even the most complex challenges—without requiring your operators to troubleshoot alone.
- Cost-Effective and Flexible: Remote support means you don’t need to wait for on-site visits or incur additional service fees. With RTOS, you get expert assistance wherever you are, when you need it most, saving time and money.
- Online Training: As part of the RTOS plan, we offer scheduled online training for your operators, ensuring they’re always equipped with the skills they need to manage automation systems and resolve issues independently.
Key Features
Minimising Production Delays
With our rapid response and remote resolution, you’ll avoid long delays and get your systems up and running faster, keeping your production line on schedule.
Maximising Equipment Efficiency
Immediate solutions to equipment or coding issues help ensure your machines run at optimal performance, reducing waste and enhancing overall productivity.
Reducing Risk
By relying on our expert team for support, you reduce the risk of costly errors and ensure that your operations comply with best practices in coding, marking, and automation.
Scalable Support
As your business grows, Codico RTOS can scale with you. Whether you have a single production line or multiple sites, our flexible plan adapts to your needs.
How it Works
Log a Support Requestand Configuration
Customised for Your Specific Needs
When an issue arises, simply email automation@codico-distributors.com with a brief description of your support requirement. This sends your request directly to our team of experts, who will assess the situation and prepare to offer a solution.
Rapid Response Within 2 Hours
Once we receive your request, one of our experienced support team members will respond to you within 2 hours—often much sooner. We understand the urgency of minimizing downtime, so we prioritize swift response times to ensure your team gets the help it needs right away.
Remote Online Assistance
Our support team works with you remotely, connecting to your systems to diagnose and resolve issues. Whether it’s troubleshooting coding issues, troubleshooting automation setups, or resolving hardware malfunctions, our experts guide you step-by-step to a solution in real time. This eliminates the need for on-site visits, saving time and reducing costs.
Immediate Problem Resolution
Codico RTOS ensures that issues are tackled quickly, with direct input from our team of experts. Because we’re working online and in real time, we can immediately exchange information with your team to understand the issue, provide guidance, and implement a resolution to restore your production line’s functionality.
Continuous Monitoring and Support
If necessary, our team continues to monitor your systems and provide ongoing support until the issue is fully resolved. Whether it’s tweaking settings, applying fixes, or providing additional guidance, Codico ensures that your operations stay smooth and efficient throughout the entire process.
Knowledge Transfer and Training
Once the issue is resolved, we can schedule online training to ensure that your operators and team members have the skills and knowledge to handle similar challenges in the future. This proactive approach means your team will be better prepared for any situation, minimizing the chances of future disruptions.
Why Codico RTOS Works for Manufacturers
Immediate Response
Fast problem-solving keeps your production line running without unnecessary delays.
Remote Resolution
Online support means less downtime, no waiting for on-site visits, and minimal distuption.
Expert Troubleshooting
Our specialists have the deep knowledge required to tackle complex problems on the spot.
Ongoing Support
We’re with you every step of the way, providing continuous assistance until the issue is fully resolved.
Training and Empowerment
We don’t just fix the problem – we help your team gain the knowledge to address issues indepndently.
Get Started
Today!
Codico RTOS offers a seamless experience that enhances your manufacturing operations, reduces costs, and boosts productivity. Get in touch today to start benefitting from our expert support plan.
